Support
Thank you for using an app from Hour Systems LLC. We're a small, independent developer and we read every email.
Contact Us
For all support questions, bug reports, feature requests, or feedback:
We do our best to respond within a few business days. When reporting an issue, it helps to include:
- The name of the app
- Your device and iOS version (e.g. iPhone 15, iOS 18)
- A description of what you expected and what actually happened
Frequently Asked Questions
How do I request a refund?
Refunds for App Store purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
How do I restore a purchase?
Our apps do not use subscriptions. Where an app offers a one-time unlock, that purchase is tied to your Apple Account, so you can restore it on a new device, or after reinstalling, using the app's Restore Purchases option. If a purchase does not restore, email us and we will help.
Where can I report a privacy concern?
Please email support@hoursystems.com. See also our Privacy Policy.
BeeStreak
How do I track a habit?
Tap the + button on the main screen to create a streak. Tap the streak to open its calendar, then tap any day to mark it complete.
What happens if I miss a day?
Your current streak resets to zero, but your best streak is saved and your previous completions stay on the calendar. You can start building again straight away.
Can I mark a past day as complete?
Yes. Tap any past day in the calendar to mark or unmark it.
How many streaks can I track?
Three streaks are free. A one-time purchase unlocks unlimited streaks, and there is no subscription.
How do I restore my BeeStreak unlock?
Open the upgrade screen and tap Restore Purchase. Your unlock returns automatically if you bought it with the same Apple Account.
Restore Purchase says no previous purchase was found
Nearly every time, this means the device is signed in to a different Apple Account than the one that bought the unlock. The purchase is tied to the buying account, not to the device, so it can only come back on that account.
To check which account you are using, open the Settings app, tap your name at the top, then tap Media & Purchases. If that is not the account you bought with, sign in with the right one and tap Restore Purchase again.
If you are on the correct account, connected to the internet, and it still does not come back, email support@hoursystems.com and tell us which device and iOS version you are on.
Is my BeeStreak data backed up?
All BeeStreak data is stored on your device. If you delete the app, that data is gone, so we recommend keeping regular device backups through iCloud or your computer.
Does BeeStreak collect my data?
No. BeeStreak does not collect, store, or transmit any personal data, and everything stays on your device. Our Privacy Policy has the details.